Delivery

FREE STANDARD SHIPPING TO AUSTRALIA AND NEW ZEALAND ON ANY ORDER OVER $50AUD!

Free shipping is a limited promotion and is not available for orders delivered outside Australia and New Zealand. 

For orders outside of Australia or New Zealand a $50 flat delivery charge will apply. Please note international customers may incur customs fees and duties.

Standard delivery to Australia and New Zealand: A $10 flat delivery charge will apply to all standard orders under $50 in value. Please allow 3 to 5 working days to Australian metropolitan regions, and 9 to 26 days for New Zealand and Australian non-metro regions.

Express delivery: A $14.95 flat delivery charge will apply to all express orders. Please allow 1 working day to selected Australian metropolitan regions, and 2 to 8 days for Australian non-metro regions. Express shipping is available in Australia only.

For more delivery info and full terms and conditions see our Shipping and Delivery page.
 

Easy returns

If something isn't right we are happy to offer a refund or exchange on product purchased from our online store within 30 days of receiving your order.

Items purchased online at factorie.com can now be exchanged or refunded in factorie Australian stores only, subject to terms and conditions. 

We do not accept change of mind returns for underwear, earrings, cosmetics, gift cards or sale/clearance items.

For more info, full terms and conditions and return instructions, see our Returns Policy.