Shipping & Delivery

Welcome to the Factorie online store shipping and delivery terms and conditions. Please read the terms and conditions below carefully before placing your order.

Delivery Information

Free standard shipping to Australia on orders over A$50!

No promo code is required - free shipping is automatically applied at checkout. Free shipping is a limited promotion and not available for orders delivered outside Australia.

Delivery Timeframes

Region Standard Express
Melbourne Metro
Sydney Metro
Canberra Metro
Brisbane Metro
Victoria Regional
Adelaide Metro
3 - 5 working days 1 working day
New South Wales Regional
South Australia Regional
Tasmania (excl. remote areas)
Perth Metro
Darwin
Alice Springs
Queensland Regional (excl. Far North Qld)
5 - 8 working days 2 - 5 working days
New South Wales (2890 - 2899) 9 - 26 working days 3 - 7 working days
Far North Queensland
Western Australia Regional
Northern Territory Regional
Tasmania (remote)
7 - 18 working days 3 - 7 working days
Outside Australia 9 - 26 working days Unavailable

Delivery Costs

  • Australia standard shipping AU$10.00
  • Australia express shipping AU $14.95
  • New Zealand standard shipping AU$10.00
  • Rest of the world standard shipping AU$50.00

Please note the delivery charge does not include any applicable importation charges, taxes and duties by customs in the country where the order is to be delivered. You are responsible for such taxes and duties.

Processing Your Order

Standard Shipping Orders

All orders with the Standard Shipping option will be processed and dispatched from our warehouse within 2-4 working business days. Our warehouse is a Monday to Friday operation, subject to Public Holidays.

Please note standard shipping times are additional to these time frames, and vary from region to region. Please reference our delivery notice above for your expected delivery time in your region.

Express Shipping Orderes

Express orders placed before 2pm AEST will leave our warehouse on the same day. Express orders placed after 2pm will be processed the following business day.

Express post delivery times will then apply once your order leaves the warehouse.

Please note express shipping times are additional to these time frames, and vary from region to region. Please reference our delivery notice above for your expected delivery time in your region.

Delivery Conditions

Next business day delivery to roadside addresses and offshore islands within these zones is not guaranteed. For any updates to expected delivery times, please refer to the Australia Post website.

Please note that you can track your order for an Estimated Time of Arrival from Australia Post website http://auspost.com.au/track

You will need to sign for your order when it arrives. If you are not available to sign for your order, Australia Post will leave a note with instructions for pick up from a designated post office.

While we do everything we can to ensure your order is delivered in a timely manner, we will not be liable for any loss or damage incurred by any person as a result of delay caused by our carrier that we have no control over or by any event which is out of our reasonable control or foresight including but not limited to any delay caused by an incorrect delivery address being provided to us.

Please note that international orders cannot be delivered to Post Office boxes.

Please note that nail polish cannot be shipped internationally. You can find more details on the United Postal Union Convention website.

Problems With Your Order?

For customer and online enquiries, please our customer service team on 1800 043 142 (AU) between 8am-6pm (AEST) Monday to Friday, or visit our Help Centre.

Please have your order number ready for any order-related enquiries.