Your feedback is important to us.

Here at Factorie we are unwavering in our pursuit to provide our customers with the right to engage in the latest fashion, at the right price. Value drives everything we do; if an idea doesn’t add value to our customers, our people, our brand or the community, we keep working on it until it does!

Your feedback is an invaluable resource to help continually improve our products and service. Our Customer Relations team are equipped with the knowledge and experience to understand your needs, and are always ready to help. So no matter what your query, please don’t hesitate to get in touch.

We look forward to hearing from you!

Product Enquiries

I am after a certain product or size, but it no longer seems to be in stock online or in store - where can I get it?

We are focused on delivering the latest looks as frequently as possible at Factorie. Whilst we do our best to keep up with demand, from time to time our most popular products sell out quickly. So if you miss out make sure you check our site and stores regularly as we add new styles each week.

If you are after a particular item from one of our many stores we recommend that you contact your nearest store directly and ask our team to confirm the availability of the style you are interested in.

Our online store is set up to take credit card details however unfortunately our stores do not have the facilities to accept credit card details over the phone and we do not offer store to store transfers.

Marketing Enquiries

For enquiries, please contact us at:

Press & Marketing Enquiries


Contact Details

Customer Support

Ph: 1800 043 142 (AUS ONLY)

For Instore Enquiries (Faulty items, Complaints / Compliments, Faulty Items) contact us at:

Customer Enquiries and Feedback

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Alternatively you can visit your local store and speak to one of our team.